Good morning, Support Agent — Ready to close tickets today?
Here's your helpdesk snapshot for this shift.
Tickets Resolved Today
18
+4 vs. yesterday
Open Tickets
12
3 breaching SLA soon
Avg Response Time
15 min
-3 min this week
Time Saved
4.2 hrs
with AI drafting
Recent activity
Sent password reset email for ticket INC123456
Email9 min agoSummarized call — Outlook error 0x80040115
Summary42 min agoEscalated ticket INC123457 to L2
Escalation1 hr agoClosed ticket INC123455
Resolved2 hrs ago
Weekly productivity — tickets closed
12Mon
18Tue
15Wed
20Thu
18Fri
6Sat
3Sun
83 tickets closed this week — 14% above your rolling average.
All AI output is drafted for a human technician to review before sending.